Last Updated: August 2026
The Shanon Kelley Realty Group respects your privacy and is committed to protecting the personal information you provide when using our website or contacting our team. This Privacy Policy explains how we may collect, use, disclose, and safeguard information obtained through this website.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, complete a website form, request information about a property, schedule a consultation, or otherwise communicate with our team.
This information may include:
- Your name
- Email address
- Telephone number
- Information about your real estate needs or preferences
- Property information you choose to provide
- Other information included in your message or inquiry
Our website may also automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information through cookies, analytics tools, and similar technologies.
How We Use Your Information
Information collected through this website may be used to:
- Respond to questions and real estate inquiries
- Provide information about properties, listings, or real estate services
- Arrange property viewings or consultations
- Assist with buying or selling real estate
- Follow up on requests submitted through our website
- Improve our website, services, and user experience
- Monitor website performance and usage
- Maintain the security and functionality of our website
- Meet applicable legal, regulatory, and professional obligations
We do not sell or rent your personal information to third parties.
MLS® and Property Listings
Our website may display real estate listings and property information supplied through Multiple Listing Service® (MLS®), IDX, or other third-party real estate platforms.
When you interact with property-search tools, request additional information, save properties, or use other listing-related features, information may be processed by the third-party technology providers responsible for those services. Their collection and use of information may also be governed by their respective privacy policies.
Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, and improve website performance.
We may also use third-party analytics or marketing services that collect information about website usage. You can generally control or disable cookies through your browser settings, although doing so may affect the functionality of certain website features.
Third-Party Services
Our website may use or link to third-party services, including real estate listing platforms, mapping services, analytics providers, social media platforms, mortgage tools, embedded content, and other external websites.
These third parties operate independently and may have their own privacy policies and data-collection practices. The Shanon Kelley Realty Group is not responsible for the privacy practices or content of third-party websites or services.
Sharing of Personal Information
We may share personal information with service providers or professionals when reasonably necessary to provide our services, operate the website, respond to your request, or meet legal and regulatory requirements.
Where third-party service providers process personal information on our behalf, we expect information to be handled appropriately and only for the purposes for which it was provided.
We may also disclose information where required or permitted by applicable law.
Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.
Retention of Information
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, or business requirements.
Your Privacy Rights
Depending on applicable Canadian privacy legislation, you may have the right to request access to personal information we hold about you and request corrections to inaccurate information.
You may also withdraw consent to certain uses of your personal information, subject to applicable legal or contractual restrictions.
To make a privacy-related request, please contact us using the information provided below.
Email Communications
If you choose to receive real estate updates, property information, or other electronic communications from us, you may request to stop receiving those communications at any time.
Service-related communications that are necessary to respond to an active inquiry or provide requested services may still be sent where appropriate.
Children’s Privacy
This website and our real estate services are not directed toward children, and we do not knowingly collect personal information from children through this website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal obligations. The most current version will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to request access to or correction of your personal information, please contact:
The Shanon Kelley Realty Group
Nanaimo, British Columbia, Canada
Phone: +1 (778) 840-4955
Email: hello@shanonkelley.com
